For Immediate Release March 19, 2020
The City of Seward Utility Billing and Payment Update
In line with the Alaska Department of Health and Social Services precautionary guidelines on Novel Coronavirus (COVID-19), the City of Seward has decided to temporarily suspend service at the in-person billing and payment counters at City Hall. Payments will be accepted by mail, or online or by phone. Utility billing is working remotely and can be reached by telephone at 907-599-0374 and by email at firstname.lastname@example.org. Remote utility billing will be available until 7:00 p.m. on Thursday March 19, 2020 and during regular business hours thereafter.
Public health and safety is the City’s highest priority. Work that would require City personnel to enter a customer’s home is being suspended except under emergency circumstances. Workorder requests will be reviewed based upon need, environmental conditions and employee safety. Requests for seasonal turn-ons will be evaluated based upon need. Thank you for your patience.