PayByPhone FAQ

Where can I download the app?
Any Apple or Android device can support PayByPhone and can be downloaded at:
• The Apple App Store
• The Google Play store


How do I sign up?
Registration with a free PayByPhone account is required and can be
completed via the mobile app (on iOS and Android devices), or on the web
app at www.paybyphone.com.

The next time you log on, your details will be automatically recognized.

The following information is required to set up an account:
• Mobile phone number
• Credit Card (Visa, MasterCard, AMEX)
• License plate of car(s)


What are the benefits?
• No need for cash or coins
• Text message reminders before your parking expires
• Extend your parking session from the app
• View and print parking receipts online, or opt-in to emailed receipts
• Stay warm by paying from the comfort of your car


How does the parking enforcement officer know I’ve paid by phone?
When you pay for parking by phone, your license plate and parking time are
automatically displayed on the device used by the parking officer. Users do not need
to display a receipt.


How do I add an additional vehicle to my account?
Adding a vehicle may be completed within the PayByPhone app or by going to
paybyphone.com and logging into your account and following the prompts. You may
add up to nine vehicles.


Is it safe to do a credit card transaction on a mobile phone?
Yes. Your credit card number is encrypted when you sign up and is never entered,
displayed, or spoken during a transaction.


When will I see the transactions on my credit card statement?
Each time you pay for parking with PayByPhone, the payment is processed in realtime.
The amount of time that elapses before it shows up on your account will vary
depending on your credit card company. Your charge will appear as “Pay By Phone
Parking” on your credit card statement.


Can I get a receipt?
You can view all your transaction by logging onto your account at paybyphone.com.
All parking charges can be printed off in the form of a receipt. Email receipts are available;
select this optional feature on your profile.